KYC / Identity Verification
We verify every account holder once, when they join. It keeps stolen cards and fraudulent accounts off the platform, protects your balance, and means we can pay out quickly when you want your money.
When verification is required
- Once, at signup. You'll be asked to verify when you create your account, before you can add funds to your wallet. Browsing the shop and buying products with a card doesn't require it.
- Never again after that. Once you're verified we don't ask a second time — including when you withdraw.
- We may re-request verification only where required by law, or if account activity raises fraud concerns.
What the process looks like
- You provide your legal name, date of birth, and address.
- You photograph a government-issued photo ID and take a live selfie. Verification is performed by Stripe Identity, the same provider that processes our payments.
- Most checks complete within minutes. Once approved, verification remains valid unless your details change or we are required to re-verify.
Data handling
- Identity documents and biometric data are collected and stored by Stripe Identity under their privacy practices — we do not retain copies of your documents.
- Biometric information is used only to verify your identity, never for any other purpose.
- You can request deletion of your verification data by contacting support.
Outcomes
- Approved — your account is fully enabled. You can add funds, open packs, and withdraw without being asked again.
- Declined — you may retry with corrected documents. Until approved you can still browse and buy from the shop, but not add wallet funds.
- Fraudulent submission — submitting someone else's identity or falsified documents results in account suspension.